Fixing problems with directory synchronization for Microsoft 365 Microsoft 365 Enterprise Microsoft Learn

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To resolve these issues you should run the steps in this article and check whether the groups in your sync's filtering preference contain users in Azure AD.



Troubleshoot Office 365 Sync and Login Issues

We have resources to help you identify potential issues and fix them. Whether Microsoft Office 365 won’t open, or you're facing persistent Microsoft 365 sign-in problems, our experts are here to help. Microsoft 365 is a robust platform, but when problems arise, fast resolution is key to productivity. From sync errors to sign-in challenges and collaboration setbacks, these common Office 365 troubleshooting techniques can restore service quickly. The simplest way to resolve authentication issues is to rerun the authentication process by clicking the Sign in with Microsoft on the Microsoft 365 settings page. You run the Microsoft consent process using an eligible M365 account after which you will be taken to the sync's setup wizard.

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  • The simplest way to resolve authentication issues is to rerun the authentication process by clicking the Sign in with Microsoft on the Microsoft 365 settings page.
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  • You can do this in the Microsoft 365 Sync Wizard on the configuration page of your platform settings.
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  • You run the Microsoft consent process using an eligible M365 account after which you will be taken to the sync's setup wizard.
  • To resolve these issues you should run the steps in this article and check whether the groups in your sync's filtering preference contain users in Azure AD.


If your Office 365 is not working properly because it’s outdated, support can handle update problems that prevent essential patches and security fixes from being installed. It seems to be some sort of error with the user not being able to connect and sync with M365 servers. This also started happening out of nowhere about a week disable faulty add-ins in Outlook ago. A vast community of Microsoft Office365 users that are working together to support the product and others.

I got an error message that my company has exceeded the number of objects that can be synchronized



The idea is to provide a recycle bin of users who you can delete when Outlook Not Sending or Receiving Email you no longer need them. You can view your inactive users on the Users page and delete them as you see fit. Similarly you should review the Users Deactivated sheet on the sync summary spreadsheet attachment as you can also delete these users to bring your total down. With directory synchronization, you can continue to manage users and groups on-premises and synchronize additions, deletions, and changes to the cloud. But setup is a little complicated and it can sometimes be difficult to identify the source of problems.



What should I do if my sync failed due to authentication issues?



Troubleshoot Office 365 Sync and Login Issues

TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth. To resolve these issues you should run the steps in this article and check whether the groups in your sync's filtering preference contain users in Azure Office 365 sync problems and login fixes AD. The Sync Summary email can give further information about this. The Users Loaded count will be 0 if all users fail to meet the system's requirements for user records.

Tools Methods To Use to Troubleshoot Office 365 Issues



Troubleshoot Office 365 Sync and Login Issues

While M365 is highly stable, it’s not immune to occasional disruptions. The sync will fail if the groups you selected to load users from no longer exist in Azure AD. Typically this is because the selected groups have been deleted from Azure AD since the M365 sync was configured on your account. To get the sync working you will either need to delete users or have the user limit on your account increased.
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